Refund & Exchange

Refund Process

Refunds are processed via direct online bank transfers. For online purchases via debit/credit card or net banking, refunds will be through transaction reversal within 21 days of receiving the product.

We will arrange for the product to be collected from your address through our delivery partner. Refunds are processed only after receipt of the product in its original condition, packaging, and with all original tags and invoice.

Contact our customer support at GrownńDiva@gmail.com within 5 days of receiving the product to initiate a return. Do not return products before receiving confirmation from us.

Products must be returned in their original condition, unaltered and unused, with the invoice, certificate & original packing.

*We will not entertain any return requests after 5 days from the receipt of the product for any reason.

Exchanges & Upgrades

Registration: Customers must register via email to request exchange and upgrade features.

Value: Receive 100% of the current value of your jewellery after deducting labour charges.

Conditions: The jewellery being upgraded must be in its original condition and come with its original laboratory certificate and invoice. Upgrades must be at least 25% of the existing value of the product or INR 10,000, whichever is higher.